We do representation work and/or your destination management under a strictly professional environment. We offer a complete range of Tours and Services; Adventure, ecological, cultural, colonial, historical and beach tours.

  • Private transports; Coasters, mini-busses, four by four vehicles, rent a car Accommodations, hotel reservations. Others; Air tickets, sport fishing, real a state, airport transfers and lots more.

To serve your business and incentive needs, to be always on top of things, we have a local office at Granada Nicaragua. We will work closely with your company to guarantee your expectations and that of your clients. Should you have any doubts, questions or comments, we will offer suggestions and advice to ensure you an unforgettable experience in our country.

Any special requests are welcome. Tierra Tour adapts and modifies to all your specific needs. Designing private tours just for you is our specialty!

 

GENERAL INFORMATION, TERMS & CONDITIONS FORWHOLESALERS

AGREEMENT

Enrolments in and payments for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement Tierra Tour, may be referred to as the operator or Tierra Tour.

RESERVATIONS

All reservations should be made in writing either by fax or mail. Every request will be answered by Tierra Tour in the next 48-72 (maximum) hours of receipt of the request. Please consider the time difference between countries. If for any reason, more time is needed an explanation will be sent to the wholesaler.

CANCELLATIONS

Cancellations must be received in writing either by fax or e-mail. The fallowing charges per person will apply when cancellation is made after the booking is confirmed by Tierra Tour.

Cancellations must be done within a minimum of 21 days prior to the established arrival date. In this case, no fees will be charged. Otherwise, we will charge the following cancellation fees:

  • 21 to 15 days prior to arrival: 25% of total amount
  • 14 to 08 days prior to arrival: 50% of total amount
  • 07 to 04 days prior to arrival: 75% of total amount
  • Less than 04 days or no show: 100% of total amount

PAYMENTS

Fits: full payment must be on our account at least 30 days prior to client’s arrival. For Easter Week & Christmas, we need full payment 45 days before.

Groups: A 50 percent payment on full services is to be deposited 60 days prior to arrival date. Final payment due at least 30 days prior to group’s arrival. Reservations made within 30 days of arrival date require full payment at time of booking. For Easter Week & Christmas, we need full payment 45 days before.

FORM OF PAYMENT

The total amount must be pre-paid as agreed and received at least 30 days prior to arrival of clients. Payments may be made in US dollars: Banco America Central (BAC) Att. Alvaro Antonio Arana Blandon 00 31 21 258 Payments may be made in € Euro: Rabobank Att. Albertus Valkenburg 35 50 27 461 Please send a fax with receipt of wire transfer and include date and amount sent, as well as what the payment is for. This is the only way we can confirm these transfers.

REFUNDS

No refund will be made for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delay or cancellation. Involuntarily unused services will be refunded subject to the policies of individual suppliers. In this case, we reserve the right to deduct a service charge. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes. Any application for refund must be accompanied by all negotiable tour vouchers, air tickets, taxi receipt, and so on.

OUR PRICES

Tour prices include all items as shown in the itinerary, applicable taxes, services of a local representative and all planning and operational charges. NOT INCLUDED: Any item not specifically stated in the itinerary, discretionary gratuities for local representatives, tour guides, drivers or hotel staff, and airport departure tax. Prices are accurate and available at time of publication. Tierra Tour reserves the right to alter quoted prices to reflect changes in local air tariffs, land services or sales tax increases without notice.

DOMESTIC FLIGHT

Tierra Tour acts as agents for the purchase of domestic airline tickets and the passage contract in use shall constitute the sole contract between the airline and the passenger. Tierra Tour is not responsible for cancellations or delays of domestic flights or for any lost services as result of same. Domestic flights are regularly scheduled. In the case of no operation of a domestic flight for any reason, the client will be responsible for any additional expenses or will pay the difference for a charter plane.

TRAVEL DOCUMENTS

All your clients receive upon arrival an envelope with a welcome letter, information about contact persons and emergency numbers, and our vouchers and itineraries (if so booked). Please advice your clients that only our vouchers are valid in Nicaragua.

INSURANCE

It is highly recommended that all participants insure themselves and their property prior to departure.

INDIVIDUAL FAM TRIPS

Wholesaler

You and your staff are warmly welcomed to Nicaragua. We are more than pleased to help with reasonable prices and show you our beautiful country. If time allows us, someone form our staff will travel with you.

Travel Agent (your clients)

If you are requesting special prices for your travel agent clients, the following rules apply: During low season (May to November) we will do our best to obtain and offer special rates. From December to April we cannot obtain any reduction.

RESPONSABILITY

Tierra Tour (its owners and employees) assumes no responsibility for injury, loss, damage to person or property, or for additional expenses due to acts of God (sickness, weather, etc.), strike, detention, riot, war, quarantine, thefts, civil disturbance, or government regulation or restrictions. We are not responsible for any accidents, delays, inconveniences, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of others or from causes beyond our control. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary. For those trips and tours where Tierra Tour is not the source or supplier, we act solely as agents and as such assume no responsibility should any supplier fail to provide the service contracted. Baggage is entirely at owner’s risk.

CONDUCT

We reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour or the rights and welfare or enjoyment of the other tour members. A refund of the recoverable land tour services is the limit of Tierra Tour liability in this event.

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions or problems should make them known to Tierra Tour well before arrival. We reserve the right to disqualify anyone at any time during the tour, if it is felt that the individual is physically incapable of performing an activity and/or if that individual continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour. Tierra Tour assumes no responsibility for special arrangements necessary or problems experienced for or by passengers physically unable to participate in the planned activities.

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